Privacy Policy for WhatsApp Communications
Last Updated: 29/4/2026
TabBlue ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you communicate with us via WhatsApp.
By messaging us on WhatsApp, you agree to the terms of this Privacy Policy and the processing of your personal data as described herein.
1. Information We Collect
When you interact with us via WhatsApp, we may collect the following types of information:
Contact Information: Your WhatsApp phone number and your WhatsApp display name (profile name).
Message Content: The text of your messages, images, videos, audio recordings, documents, and other media you share with us.
Metadata: Information about your interaction, such as the date and time of messages and your "read receipt" status (if enabled).
Technical Data: Information provided by the WhatsApp API, such as your Business-Scoped User ID (BSUID).
2. How We Use Your Information
We use the information collected via WhatsApp for the following purposes:
Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.
Transactional Updates: To send order confirmations, shipping updates, appointment reminders, and billing information.
Marketing (With Consent): To send promotional offers, newsletters, or product updates, provided you have explicitly opted-in to receive such messages.
Service Improvement: To analyze chat logs to improve our automated responses (chatbots) and human support quality.
3. How Your Data is Shared
We do not sell your personal data. We may share your information only in the following circumstances:
With Meta (WhatsApp): As the service provider for the WhatsApp Business Platform, Meta Platforms, Inc. processes your data. Their use of data is governed by the WhatsApp Business Terms of Service.
Service Providers: We may share data with third-party vendors (e.g., CRM systems like Salesforce, or helpdesk software like Zendesk) that help us manage our communications.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Retention
We retain your WhatsApp conversation history for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Customer Records: [Insert duration, e.g., 2 years]
Marketing Data: Until you withdraw your consent or "Opt-out."
5. Your Rights and Choices
Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the following rights:
Access/Portability: You can request a copy of the personal data we hold about you.
Correction: You can request that we update inaccurate information.
Deletion: You can request that we delete your conversation history from our systems.
Opt-Out: You can stop receiving marketing messages at any time by replying with the word "STOP" or "UNSUBSCRIBE".
6. Security
We implement industry-standard technical and organizational measures to protect your data. While WhatsApp provides end-to-end encryption for messages, please note that once a message is received by our business, it may be stored on our servers or third-party CRM systems which are protected by our own security protocols.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or sending a notification via WhatsApp.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
TabBlue
15/644 Thalappady West
Rubber Board P.O
Kottayam 686009
India